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Frequently Asked Questions

  General Product Information

1. Q: Which versions of Windows do your products support?
A: All IKE Software products are designed to run on all 32-bit versions of Windows from 98 through to Windows 7.

Support for 64-bit versions of Windows is currently not available. Not sure whether your computer is running a 32-bit or 64-bit version of Windows? The following link provides instructions:

How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

2. Q: I am experiencing a problem with the installation or operation of a product. How do I bring this issue to your attention?
A: Our technical support services are primarily handled through e-mail and our online forums. If you have a question, concern or comment related to one of our products, we encourage you to contact our support team. To help us to effectively respond to your queries, please consult our Product Support section for information that we may require when you contact us.

3. Q: What is your policy on upgrades?

A: When you purchase one of our products, you are entitled to free maintenance releases and minor product revisions.

4. Q: Do you have an Early Experience Program (EEP)?

A: Yes. To ensure that our products meet exacting quality assurance requirements we have a group of registered users that act as beta testers. If you are interested in participating in the EEP program, please contact our support team.

5. Q: I received a message stating that the startup system could not be decompressed when I tried to install my software.

A: Make sure that you save a copy of the setup file to disk prior to running the program. In addition to allowing you to successfully install the title, you will also be able to retain this copy should you need to reinstall the software in the future.

If you require assistance for an issue that is not covered in this information, please feel free to contact us.

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